Returns & Refund policy

Refund & Returns Policy Aria's Favourite · Last updated: 17 February 2026

We want you to love everything you order from Aria's Favourite. If something isn't right, this policy explains how we handle returns and refunds — fairly and transparently.

By completing a purchase on our website, you confirm that you have read and agreed to the terms of this policy.

Return Window

You may request a return within 14 calendar days of your confirmed delivery date, as recorded by the tracking carrier.

Return Eligibility

To be eligible for a return, items must meet all of the following:

  • Unworn, unwashed, and unused
  • In original condition with all tags and packaging intact
  • Return request submitted within the 14-day window by emailing hello@ariasfavourite.com

Items that do not meet these conditions may be refused or subject to a restocking fee at our discretion.

Non-Returnable Items

The following are not eligible for return or refund:

  • Lingerie, swimwear, and bodysuits (for hygiene reasons)
  • Items marked "Final Sale" or "Clearance"
  • Gift cards

Sizing & Product Expectations

We strongly recommend reviewing our Size Guide before placing your order. As with all apparel, a measurement variation of 1–3 cm may occur due to the nature of garment production — this is an industry-standard tolerance and does not constitute a defect.

Minor variations in colour, fabric texture, or appearance due to screen settings, lighting, or device display are not considered defects or grounds for return.

How to Start a Return

Step 1 — Contact Us

Email hello@ariasfavourite.com within the 14-day return window and include:

  • Your order number
  • The item(s) you wish to return
  • A brief reason for the return
  • Photos of each side of the item(s)

We will respond within 1–2 business days with return instructions. Returns sent without prior authorisation will not be accepted.

Step 2 — Return Shipping

Once your return is approved, securely package your item(s) and ship to the address we provide. Please note:

  • Return shipping costs are the responsibility of the customer
  • We strongly recommend using a tracked service — we are not responsible for items lost in return transit
  • If your item arrived damaged or defective, we will cover return shipping costs

Step 3 — Refund Processing

Once we receive and inspect your return, we will email you a confirmation. Approved refunds are processed to your original payment method within 7–14 business days. Please note:

  • Original shipping fees are non-refundable
  • Any customs fees already incurred may be deducted from the refund amount

Alternative: Partial Refund or Store Credit

For international customers where return shipping costs may be significant, we offer an alternative — you may keep the item and receive a partial refund or Aria's Favourite store credit instead. If you'd prefer this option, simply mention it in your return request and we'll take care of it.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at hello@ariasfavourite.com with:

  • Your order number
  • Clear photos of the item and the defect

We will offer a resolution in the form of a replacement, full refund, or store credit. Claims submitted beyond 48 hours of delivery may not be eligible for resolution.

Not as Described

If you believe your item is materially different from what was advertised, please contact us with photos and a detailed explanation. Please note:

  • Minor colour variation due to screen settings is not considered "not as described"
  • Measurement variations of 1–3 cm are within accepted manufacturing tolerances and are not defects
  • Subjective dissatisfaction (e.g. "I don't like the fabric") does not constitute a valid claim

Where we confirm a clear manufacturing defect or fulfilment error, we will resolve the issue with a full refund, replacement, or store credit.

Delivered but Not Received

If your tracking confirms delivery but you haven't received your parcel, we recommend:

  • Contacting your local carrier to file a formal non-delivery claim and obtaining a reference number
  • Checking with neighbours, building management, or household members
  • Filing a police report if theft is suspected

We are unable to issue refunds for packages confirmed as delivered unless the carrier formally acknowledges a delivery error following a completed investigation.

Return-to-Sender Orders

If a package is returned to us due to an incorrect address, refused delivery, or unclaimed status:

  • Refunds are only issued once the item is returned to our facility
  • A 25% restocking fee will be deducted from the refund amount
  • Original shipping fees are non-refundable

Please double-check your shipping address carefully before placing your order.

Chargebacks & Disputes

We ask that you contact us directly at hello@ariasfavourite.com before filing a chargeback or dispute with your bank. We are committed to resolving issues promptly and fairly, and in most cases can reach a resolution quickly.

If a chargeback is filed, we will provide your bank with all relevant documentation including our policy, order confirmation, tracking information, and any support communications.

Refund Timelines

  • Refunds are processed within 7 business days of receiving and inspecting your return
  • Refunds are issued to the original payment method used at checkout
  • A confirmation email will be sent once your refund has been processed
  • If your refund hasn't appeared after 14 business days, please contact your bank or card issuer directly

Questions?

Email us at hello@ariasfavourite.com — we aim to respond within 1–2 business days.